Cancellation Policy
Ride a Wave Surf School Weligama
At Ride a Wave Surf School Weligama, we understand that circumstances may require you to cancel or reschedule your surf lesson. We have established the following cancellation policy to ensure fair treatment for both our customers and our business operations. Please review this policy carefully before making a booking.
- Cancellation Notice
1.1 Lesson Cancellation: If you need to cancel or reschedule your surf lesson, please notify us at least 24 hours in advance. This allows us to accommodate other customers and make necessary adjustments to our schedule.
1.2 Notification Channels: Cancellation requests must be made directly to Ride a Wave Surf School Weligama through the provided contact methods, such as phone or email. Cancellations made through third parties, such as booking platforms or agents, may not be considered valid.
- Cancellation Fees
2.1 Cancellation Outside 24 Hours: If you cancel or reschedule your surf lesson with at least 24 hours’ notice, there will be no cancellation fee. We will refund any fees paid or assist you in rescheduling the lesson based on availability.
2.2 Cancellation Within 24 Hours: Cancellations made within 24 hours of the scheduled lesson start time may be subject to a cancellation fee. The specific cancellation fee amount will be determined at our discretion, depending on factors such as instructor availability, lesson type, and operational costs incurred.
2.3 No-Show: If you fail to attend the scheduled lesson without prior notice, it will be considered a no-show, and no refunds or rescheduling options will be provided. Any fees paid will be forfeited.
- Extreme Circumstances
3.1 Instructor Unavailability: In the event that we are unable to provide the surf lesson due to instructor unavailability, we will make our best efforts to notify you in advance and offer alternative arrangements or a full refund.
3.2 Adverse Weather Conditions: Safety is our top priority. If the surf lesson needs to be canceled or rescheduled due to adverse weather conditions, we will inform you as soon as possible and provide alternative options or a full refund.
- Refund Process
4.1 Refund Timeframe: Refunds for canceled surf lessons will be processed as soon as possible, usually within 5-7 business days. However, the actual time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.
4.2 Refund Method: Refunds will be issued through the original payment method used for the booking. If this is not possible or if you have any concerns, please contact us to discuss alternative arrangements.
- Changes to the Cancellation Policy
We reserve the right to modify or update this Cancellation Policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website.
If you have any questions or concerns regarding this Cancellation Policy, please contact us using the contact information provided below:
Ride a Wave Surf School Weligama
Address: Weligama,Sri Lanka
Email: info@rideawavelanka.com
Phone: (94) 770 546 118
Last updated: 2023/07/01